• Subaru

Twin City Subaru

142 Berlin Mall Rd
Berlin, VT 05602

  • Sales: (802) 922-9771
  • Service: (877) 597-2612
  • Parts: (877) 597-2610

Driving to be Vermont's #1 Subaru Dealer

Subaru Stellar Care Award

Subaru
Dedicated to Delivering an Outstanding Customer Experience to You

Only the most dedicated Subaru dealers earn the Subaru Stellar Care Award. It is one of the greatest honors in the eyes of our company and only an elite group of Subaru dealers achieve this recognition each year. Those who earn the coveted Stellar Care Award demonstrate excellence in all areas of customer-focused performance, including customer satisfaction and loyalty, brand representation, and maintaining a customer-friendly, inviting facility.

Twin City Subaru is proud to have earned the Subaru Stellar Care Award three years in a row, for 2011, 2012 and 2013.

Have a comment or suggestion for improving the customer experience at Twin City Subaru? Please send us your feedback right away.



To Earn the Subaru Stellar Care Award:


Our dealership must achieve and maintain Stellar Care performance standards and objectives. The list is long and the expectations are high. We must pass continual review by our customers and meet annual objectives established by Subaru of America, Inc. in many areas, including:

Facility

Our Sales and Service Departments must conform to Stellar Care standards for cleanliness and comfort inside and out. You're more than a customer. You're our guest.

Sales Operations

From meet and greet to test drive to delivery, our sales consultants must earn customer-generated performance scores that meet or exceed Stellar Care Award objectives.

Service Operations

Highly skilled, factory-trained technicians and a state-of- the-art facility with the most current diagnostic and repair equipment available help us maintain ongoing Stellar Care Award scores.

Training

Today's automotive technology is more complex than ever before. Our technicians must stay on top of the latest training and techniques in order for us to maintain Stellar Care status.

Finance Department

Our team of financing professionals specialize in assisting customers with their unique credit and insurance needs.

  

Make an Inquiry

Twin City Subaru

142 Berlin Mall Rd
Berlin, VT 05602

  • Sales: (802) 922-9771
  • Service: (877) 597-2612
  • Parts: (877) 597-2610

Hours

  • Monday: 8:00 AM to 7:00 PM
  • Tuesday: 8:00 AM to 7:00 PM
  • Wednesday: 8:00 AM to 7:00 PM
  • Thursday: CLOSED THANKSGIVING
  • Friday: 8:00 AM to 7:00 PM
  • Saturday: 8:00 AM to 5:00 PM
  • Sunday: Closed
Certified Pre–Owned Subaru Stellar Performer
Info